Manager – Programme Delivery – Project Management

**Key Responsibilities: **
**Project & Technical Delivery Management **
• Lead the end-to-end delivery of technical projects, from initiation through to implementation and handover into operations.
• Ensure projects are delivered to agreed scope, schedule, budget, and quality, applying appropriate delivery methodologies including Agile, DSDM, and Waterfall.
• Develop and maintain detailed delivery plans, tracking progress and proactively managing risks, issues, and dependencies.
• Coordinate internal technical teams and external suppliers to ensure seamless delivery across multiple platforms and services.

**Platform Implementation & Integration **
• Oversee the implementation, configuration, and optimisation of core platforms, including Microsoft Dynamics 365 Business Central and CRM solutions.
• Ensure effective integration between membership, learning, finance, and operational systems, including Learning Management Systems and related platforms.
• Work closely with vendors and internal IT teams to manage upgrades, enhancements, and configuration changes.
• Ensure technical solutions are scalable, secure, and aligned with architectural and governance standards.

**LMS, Learning & Membership Systems **
• Lead delivery activity relating to LMS and member-facing platforms, ensuring support for assessments, CPD tracking, revision tools, and learner and member record management.
• Ensure system functionality aligns with business processes and user needs across education, membership, and professional standards teams.
• Support improvements to learner and member journeys through effective use of technology and integration.

**Stakeholder Engagement & Communication **
• Act as the primary delivery interface between business teams, IT colleagues, and external suppliers.
• Facilitate clear and structured communication, ensuring stakeholders have visibility of progress, risks, and delivery decisions.

Support business stakeholders in articulating requirements and understanding technical constraints and options.
• Manage expectations and ensure alignment between business objectives and technical delivery outcomes.
**Risk, Issue & Quality Management **
• Identify and manage technical and delivery risks, implementing mitigation strategies and escalating issues where required.
• Ensure appropriate governance, change control, and assurance processes are followed throughout the project lifecycle.
• Oversee testing activities, including system testing and User Acceptance Testing, ensuring solutions meet agreed functional and non-functional requirements.
• Ensure quality standards are met prior to go-live, supporting stable and controlled deployment.

**Data, Reporting & Compliance **
• Oversee data migration and transformation activities, ensuring data accuracy, integrity, and compliance with regulatory and organisational standards.
• Work with technical specialists to support reporting requirements across membership, learning, and operational platforms.
• Ensure data-related risks are identified and addressed as part of delivery planning and assurance.

**Adoption, Training & Continuous Improvement **
• Support the development of training materials, guidance, and documentation to enable effective adoption of new systems and processes.
• Work with operational teams to ensure readiness for go-live and effective transition into business-as-usual support.
• Identify opportunities to optimise workflows and processes through technology-enabled improvements.
• Capture lessons learned and contribute to continuous improvement of technical delivery practices across the Institute. 

About the employer