Manager – Information Services
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Job Description
Key Responsibilities:
IT Operations
• Oversee vendors who manage and maintain servers, networks, storage, and end-user systems (on-prem and/or cloud).
• Monitor system performance, availability, and capacity; implement improvements where needed.
• Support deployment, configuration, and patching of operating systems, applications, and infrastructure.
• Administer identity and access management (IAM) platforms, where supported by the CII.
• Automate recurring operational tasks using scripts or configuration-management tools.
• Oversee vendors who manage backups, disaster recovery processes, and business continuity plans.
• Troubleshoot and resolve hardware, software, and network issues in the event of a major incident, assist and oversee vendors.
• Plan, manage and deliver IS operational projects for Infrastructure, Cyber and Disaster recovery to ensure systems are maintained to current standards.
• Maintain service management records including hardware and software inventories.
• Adhere to ITIL processes for Incident, Change, and Problem Management.
• Deputise for the Group IT Operations and Security Manager in meetings and technical reviews when required.
Security Engineering
• Monitor, analyse, and respond to security events and alerts from SIEM, EDR, and other tools. Collaborate with vendors who provide part of this capability
• Assess ongoing infrastructure and security, make recommendations, and implement changes to ensure systems stay current and stable.
• Perform regular vulnerability scanning, patch management, and oversee or action remediations.
• Oversee vendors and maintain security controls: firewalls, intrusion detection/prevention, email protection, endpoint security, etc.
• Enforce security policies, standards, and best practices across the organization.
• Support CII’s compliance with relevant frameworks, Cyber Essentials + (and aspirationally ISO and NIST) through documentation and control implementation.
• Conduct root-cause analysis for security incidents and lead remediation efforts.
• Evaluate and implement new security tools and technologies.
Collaboration & Governance
Manager – Information Services V1.0
• Work closely across IT Services, Digital Transformation, Data & Insights, and relevant 3rd party vendors to ensure secure and stable environments.
• Provide technical guidance to users and colleagues.
• Assist with audits, risk assessments, and security awareness programs.
Essential Selection Criteria
Desirable Selection Criteria
• Cisco qualification in networking, switches, and/or firewalls (desirable).
• Knowledge of ITIL Change and Incident management.
• Experience with Microsoft cloud, server and desktop products including, SCCM, Azure, Office 365, Active Directory, VMware vSphere, and scripting/PowerShell.
• Experience managing IT Networks, on-premises and Cloud Server infrastructure.
• Experience with mobile device management.
• Strong problem-solving and analytical skills.
• Ability to work calmly under pressure and manage high workloads.
• Proactive, detail-oriented, and able to prioritize multiple tasks.
• Willingness to self-study to learn innovative technologies.
• Excellent verbal, written communication, and interpersonal skills, with excellent documentation ability.
• Ability to innovate and continuously improve.
• Ability to manage multiple objectives and self-organise.
• Flexibility in work type and hours to meet team objectives.