Contract Manager

**Key Responsibilities**
Support and manage requirement gathering, procurement and compliance, Contract Management and Supplier Engagement activities whilst ensuring contract owners are kept fully informed throughout.
- Supplier Performance Management: Develop and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure the department receives the service it paid for.
- Financial Governance: Monitor contract spend, manage service credits, and identify opportunities for cost savings or "Value for Money" (VfM) enhancements.
- Risk & Issue Management: Proactively identify commercial, legal, or delivery risks. Maintain a robust risk register and lead on dispute resolution processes.
- Contract Variation: Manage the "Change Control" process, ensuring any amendments to the contract scope are legally sound, recorded, and budgeted for.
- Relationship Management: Act as the primary liaison between the supplier and operational teams, facilitating regular Business Reviews (BRs).
- Compliance & Social Value: Ensure suppliers adhere to the Civil Service Supplier Code of Conduct, Modern Slavery statements, and Social Value commitments made during the tender.
- Reporting: Maintain the Contract Dashboard (Gold to Bronze tiers). Responsible for regular reporting and performance updates to the Deputy Director and CDIO.

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