Administration Coordinator at Toorak Village Medical Centre

Job Description

We are looking for a highly motivated & experienced administration assistant to join our friendly team. The successful candidate will have great interpersonal skills, show attention to detail, be team oriented, show initiative when working individually and demonstrate excellent communication skills. This position also requires proficiency with IT systems.
On the job training and ongoing professional development will be provided.

Key responsibilities will include:
• To greet patients and other callers at the Practice in a courteous and efficient manner.
• To answer the telephone promptly and courteously.
• To make appointments for patients following set procedures.
• To issue patients invoices/receipts and bulk bill as required.
• To enter and update patient registrations and patient Notes in computer.
• To deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
• To deal with emergencies when necessary, following set procedures.
• Transfer test result calls to nurse or take message.
• Take prescription requests.
• Attend to account queries if possible or refer problem to Practice Manager.
• To exercise confidentiality in regard to patient care and all aspects of the practice.
• Ensure abnormal result policy is adhered to.
• Maintain reception area in a tidy and welcoming manner.
• Ensure Registration, Health Summaries, Patient Information sheets, New Patient Packs and information displays are correct and current and enough in supply.
• Ensure patients are not required to wait excessive periods of time for an appointment, and that patients are informed of possible delays.
• Assist doctors and nurses by making phone calls, photocopying etc.
• Check and handle internal emails.

Essential selection criteria

Australian working rights, strong customer service skills, capacity to work within a team environment.

Desirable selection criteria

Previous medical administrative experience is preferred but not essential.

About the practice

Toorak Village Medical Centre is a general practice that has been a part of the local community since 1991. We are have a friendly and enthusiastic group of doctors and staff who are committed to excellence, service, and a modern approach to our patient's health and well-being. This role requires a patient-focused approach to service provision and genuine empathy and interest in our patient's needs.



Benefits

We offer a highly competitive hourly rate, are conveniently located in inner Melbourne with easy access by public transport and have strong team dynamic and flexible hours.